Refund Policy of TidePoolRise

Last Updated: April 1, 2023

Thank you for choosing to be part of our community at TidePoolRise, accessible from tidepoolrise.sbs. If you have any questions about our Refund Policy, please contact us at +39 06 1234 5678.

Cancellation Policy

You can cancel your order within 5 minutes of placing it for a full refund. Once this time frame has expired, we would have already started preparing your order, and it will be too late to cancel. However, you may contact our customer support at +39 06 1234 5678 to see if a modification of the order is possible.

Returns and Refunds

Due to the perishable nature of our products, TidePoolRise does not accept returns. However, we stand by the quality of our food and service. If you are dissatisfied with your purchase, please contact us within 2 hours of receiving your order.

We offer a refund or replacement in the following situations:

• If you received the wrong item that is not specified in your order
• If your order is incomplete
• If you received an item that is not up to our quality standards

To be eligible for a refund or replacement, the following conditions must be met:

• The issue must be reported to our customer service team within 2 hours of order delivery
• The product must remain uneaten and stored safely

To request a refund or replacement, please reach out to our team with your order number and detail the issue. We may require photographic evidence for quality assessment.

Refund Process

Once your refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.

Exceptions

No refunds are offered for gift cards. The sale of gift cards is final and they cannot be returned or refunded.

Amendments to the Refund Policy

We reserve the right to amend this Refund Policy at any time. We advise you to review this page periodically for any changes. Changes to this policy are effective when they are posted on this page.

Our Refund Policy provides detailed information about options and procedures for requesting refunds. If you have any questions, please do not hesitate to contact us.

Contact Information:
TidePoolRise
+39 06 1234 5678
Pizzeria Roma Via, Rome, 00184, Italy